Etiquette + Policies

At Urban Well, our priority is to provide service to your greatest satisfaction. Our space is designed to create an experience where your body, mind, and spirit are pampered. For efficiency and timeliness, please review our Etiquette & Policies below.

ETIQUETTE

PLEASE ARRIVE 10 MINUTES EARLY. 

To facilitate a smooth start, we ask that you please arrive at least 10 minutes before your scheduled reservation. This allows ample time for our guest service team to complete your “Well-come In” experience and notify your service provider that you have arrived. We invite you to enjoy a cup of tea or the infused water of the day.

ENJOY THE QUIETUDE.

Upon your arrival, please be mindful that there may be treatments underway and we ask everyone to help facilitate the serene environment of Urban Well. Please ensure your phone is silent.  

PREGNANCY, HEALTH & MEDICAL CONDITIONS. 

We welcome expectant mothers and kindly request that you notify us of your pregnancy or any major health or medical conditions at the time of reservation. Many of our services are appropriate for expectant and nursing mothers as well as those with serious health or medical conditions—but some are not. Talking to us in advance will allow us to recommend the treatments or therapies best suited for you.

POLICIES

NO CHILDREN, ANIMALS, OR EXTRA PEOPLE

The environment at Urban Well has been intentionally designed to feel calming, soothing, and secure. Our space is also designed to accommodate only our scheduled clients. To ensure that you derive the most benefit from your experience, animals, children, and extra people are not permitted. NOTE: If your childcare arrangements unexpectedly change, please call us at your earliest convenience.

CREDIT CARD REQUIRED

A credit card is required for all reservations. At your request, a credit card may be kept on file to expedite future scheduling. In the event that you no-show or do not provide 48 hours’ notice of cancellation, your card will be charged a late cancellation or no-show fee.

PAYMENT

We accept all major credit cards, as well as cash. Gratuity is left to your discretion and is always appreciated.

MAKING A RESERVATION

Reservations are recommended, and we are happy to accommodate same-day requests when possible. All reservations can be scheduled through our RESERVATIONS page or by calling 979.480.1244

CONFIRMATION, LATE CANCELLATION, AND NO-SHOWS

We kindly request that all appointments be confirmed. If you fail to confirm your appointment 48 hours ahead of your reservation time, the reservation will be canceled, and a fee of 25% of your scheduled service will be charged to your card on file. Accordingly, we expect a 48-hour notice if you need to cancel or reschedule your appointment. Late cancellations and no-show appointments are subject to a fee not to exceed 25%-50% of the total of your scheduled service.

LATE ARRIVALS

If you arrive late, please understand your treatment time will be shortened, and, therefore, less effective. We encourage you to arrive early and enjoy our relaxation room and a beverage.

GIFT CARDS

At Urban Well, we love being a part of life’s celebrations, important events, and special moments.

REFUNDS

We DO NOT offer refunds of any kind. Please notify Urban Well management within 5 business days of the date and time of your visit if you are not pleased with your service or service(s).

The Zo Growth Factor Eye Serum is designed to enhance skin rejuvenation around the eyes. It helps reduce fine lines, puffiness, and dark circles by promoting collagen production and hydration.

This serum not only revitalizes tired eyes but also improves elasticity and firmness for a youthful appearance. 🌟
Eminence Barbados Cherry Enzyme Exfoliant offers numerous benefits for your skin. 

This powerful formula gently exfoliates, removing dead skin cells while brightening the complexion. Packed with antioxidants and vitamins, it helps to hydrate and rejuvenate, leaving your skin looking radiant and refreshed. 🌟 

Experience smoother texture and improved clarity with this natural skincare gem!
The Hydrafacial Lip Perk add-on enhances lip hydration and plumpness, leaving your lips feeling soft and revitalized. 💋

It includes a specialized serum infused with nourishing ingredients that promote collagen production, provide antioxidants, and deliver lasting moisture for a fuller appearance. 🌟 

Experience smoother lips with improved texture and reduced fine lines!
Indulge in self-care with our luxurious Love Your Skin facial! Featuring brightening Barbados cherry, hydrating strawberry rhubarb, and a relaxing scalp treatment. Treat yourself or a loved one for just $169! 💆‍♀️💕
Essential post-care tips for a smooth recovery after hormone replacement therapy. 🧡 #HRT #SelfCare #WellnessTips
Nutrafol offers a range of benefits, particularly for promoting hair growth and improving overall scalp health. Its unique blend of vitamins, minerals, and botanical extracts targets the root causes of thinning hair.

Many users report noticeable results within a few months, leading to thicker, fuller hair while enhancing confidence and self-image. 🌿  Experience nature's solution for healthier locks!
Our Not a Problem facial, specifically designed for congested and acne-prone skin. This treatment includes extractions, which help to clear clogged pores, reduce breakouts, and promote healthier skin.

Extractions also enhance product absorption during the treatment, ensuring that your skincare regimen works more effectively. Experience clearer, smoother skin with this targeted approach! 🌟
Discover the power of growth factor serum combined with firming serum for an age-defying boost. Say goodbye to wrinkles and hello to a radiant, lifted complexion! 

Embrace your best skin ever—because anti-aging starts here. 🌟
Caring for your skin is an act of love. 💖 

Nurture it with kindness, and let your natural radiance shine through!
Tixel is a safe, non-invasive treatment that tightens skin around the face, neck, and eyes by using thermal energy to boost collagen production. It’s effective for reducing fine lines and mild sagging, with minimal downtime—typically just some mild redness or swelling that fades in a few hours. The precision of Tixel allows for targeted, controlled results, making it a great option for those seeking tighter, smoother skin with little disruption to their routine.
Perfect for everyone and every area, we’ve got you covered for a smooth experience. 🌟 

Say goodbye to unwanted hair and hello to silky skin!
Elevate your lashes with a stunning length + curl increase in just 16 weeks! 

Discover the magic of RevitaLash Advanced and embrace naturally lifted lashes that wow. 🌟
It's About Time facial designed to effectively target fine lines and wrinkles. 

Emphasizing the importance of skincare, it promotes a holistic approach to aging gracefully, incorporating nourishing ingredients that enhance skin elasticity and hydration for a youthful appearance. ✨
❄️ Snow Day Alert! ❄️
For everyone’s safety, we’ll be closed today due to the winter weather. If you had an appointment, we’ll be reaching out to reschedule soon!

Stay cozy, stay safe, and we’ll see you once the snow clears. ☕️✨
🌟 Elevate your skincare game with Eminence Charcoal & Black Seed Clarifying Oil + Charcoal & Black Seed Clay Masque!

Unleash the power of nature for a refreshed, radiant complexion. 

Detoxify and rejuvenate your skin while indulging in this luxurious duo. ✨
Achieve clearer skin with this simple skincare routine for acne-prone skin combined with our Not A Problem facial. 🧼✨
Unlock the Magic of Lymphatic Drainage with a Facial! ✨

Upgrade your facial with this treatment for radiant skin and a refreshed glow. 

Revitalize your complexion, reduce puffiness, and boost circulation. Embrace relaxation while flushing out toxins for that ultimate self-care moment! 🌿
Transform your wellness journey with our personalized weight loss and wellness program. Schedule your consultation at Urban Well and take the first step today. #WellnessJourney #UrbanWell
Nutrafol: Your Hair's Best Friend!

The secret to fuller, healthier hair - Nutrafol.  Packed with natural ingredients, it nourishes from within for stunning results. 

Say goodbye to thinning and hello to luscious locks! ✨