Etiquette + Policies

At Urban Well, our priority is to provide service to your greatest satisfaction. Our space is designed to create an experience where your body, mind, and spirit are pampered. For efficiency and timeliness, please review our Etiquette & Policies below.

ETIQUETTE

PLEASE ARRIVE 10 MINUTES EARLY. 

To facilitate a smooth start, we ask that you please arrive at least 10 minutes before your scheduled reservation. This allows ample time for our guest service team to complete your “Well-come In” experience and notify your service provider that you have arrived. We invite you to enjoy a cup of tea or the infused water of the day.

ENJOY THE QUIETUDE.

Upon your arrival, please be mindful that there may be treatments underway and we ask everyone to help facilitate the serene environment of Urban Well. Please ensure your phone is silent.  

PREGNANCY, HEALTH & MEDICAL CONDITIONS. 

We welcome expectant mothers and kindly request that you notify us of your pregnancy or any major health or medical conditions at the time of reservation. Many of our services are appropriate for expectant and nursing mothers as well as those with serious health or medical conditions—but some are not. Talking to us in advance will allow us to recommend the treatments or therapies best suited for you.

POLICIES

NO CHILDREN, ANIMALS, OR EXTRA PEOPLE

The environment at Urban Well has been intentionally designed to feel calming, soothing, and secure. Our space is also designed to accommodate only our scheduled clients. To ensure that you derive the most benefit from your experience, animals, children, and extra people are not permitted. NOTE: If your childcare arrangements unexpectedly change, please call us at your earliest convenience.

CREDIT CARD REQUIRED

A credit card is required for all reservations. At your request, a credit card may be kept on file to expedite future scheduling. In the event that you no-show or do not provide 48 hours’ notice of cancellation, your card will be charged a late cancellation or no-show fee.

PAYMENT

We accept all major credit cards, as well as cash. Gratuity is left to your discretion and is always appreciated.

MAKING A RESERVATION

Reservations are recommended, and we are happy to accommodate same-day requests when possible. All reservations can be scheduled through our RESERVATIONS page or by calling 979.480.1244

CONFIRMATION, LATE CANCELLATION, AND NO-SHOWS

We kindly request that all appointments be confirmed. If you fail to confirm your appointment 48 hours ahead of your reservation time, the reservation will be canceled, and a fee of 25% of your scheduled service will be charged to your card on file. Accordingly, we expect a 48-hour notice if you need to cancel or reschedule your appointment. Late cancellations and no-show appointments are subject to a fee not to exceed 25%-50% of the total of your scheduled service.

LATE ARRIVALS

If you arrive late, please understand your treatment time will be shortened, and, therefore, less effective. We encourage you to arrive early and enjoy our relaxation room and a beverage.

GIFT CARDS

At Urban Well, we love being a part of life’s celebrations, important events, and special moments.

REFUNDS

We DO NOT offer refunds of any kind. Please notify Urban Well management within 5 business days of the date and time of your visit if you are not pleased with your service or service(s).

HydraFacial is a popular facial treatment that uses patented technology to cleanse, extract, and hydrate the skin. One key component of the HydraFacial treatment is the use of different tips or attachments that can target specific skin concerns. 

There are various types of HydraFacial tips available, each designed to address different skin issues such as acne, hyperpigmentation, fine lines, and wrinkles. The tips can also be customized to suit individual skin types and needs. For example, there are tips with different levels of abrasiveness for exfoliation, as well as tips with specialized serums for hydration and nourishment. 

By using the appropriate tip during the treatment, estheticians can tailor the HydraFacial experience to each client's unique skin concerns and goals, resulting in a more personalized and effective treatment.
Looking for a brighter under eye? Try our all natural Eminence Hibiscus eye treatment, formulated with powerful ingredients like hibiscus and green tea to reduce puffiness and dark circles.

This luxurious treatment is also enriched with hyaluronic acid and vitamin C to hydrate and brighten the delicate skin around the eyes. The lightweight formula absorbs quickly, leaving your under eye area feeling refreshed and rejuvenated. 

Suitable for all skin types, this product is cruelty-free and free of harsh chemicals, making it a safe and effective choice for your skincare routine. Try it today and see the difference for yourself!
Retail restock time! 🤩🥳🤗
Let's talk about the benefits of using red light versus blue light during a facial treatment! Both lights have their own unique advantages when it comes to improving skin health and appearance. 

Red light is great for stimulating collagen production and reducing inflammation, making it ideal for anti-aging and healing purposes.

On the other hand, blue light is effective in targeting acne-causing bacteria and reducing breakouts, making it a popular choice for those struggling with acne-prone skin.

By understanding the differences between these two lights, you can choose the one that best suits your skincare needs and achieve optimal results. So, whether you're looking to combat signs of aging or tackle pesky breakouts, incorporating red or blue light therapy into your skincare routine can help you achieve glowing, healthy skin.
Looking for flawless, glowing skin? Eminence has the ultimate all-natural products to make it happen!

Ask your esthetician which products are right for you, and get started on your skincare journey today
Financially investing in self-care 🤭✨🧖‍♀️

Don’t forget to protect that beautiful skin with a DAILY (yes, every day!) SPF 🧴

Regardless of your skin type/goals - we’ve got a sunscreen that will pair perfectly!
The fan favorite - ZO's exfoliating polish!

This innovative formula gently exfoliates and buffs away dull, dead skin cells to reveal a smoother, brighter complexion. With regular use, you'll notice a reduction in fine lines, wrinkles, and uneven skin tone. Try it today and let your skin shine!
HAve you joined our Hydrafacial loyalty program?! Earn points with every treatment and enjoy fabulous rewards like discounts, free upgrades, and deluxe skincare products. Don't miss out on this opportunity to pamper yourself and achieve the flawless skin you've always dreamed of. Sign up today and start your journey to healthier, happier skin with our Hydrafacial loyalty program.
Unleash Your Glow with ZO Exfoliating Cleanser! Get ready to reveal radiant skin with our powerful formula designed to exfoliate and cleanse for a rejuvenated complexion. Say goodbye to dullness and hello to a luminous glow with ZO Exfoliating Cleanser.

Experience the benefits of smoother, brighter skin with each use. Elevate your skincare routine and unlock your skin's true potential with ZO Exfoliating Cleanser. Glow up and show off your best skin yet!
Looking for great skin care results plus an instagramable treatment experience? Our Jelly Masks not only leave your skin feeling fresh, hydrated and beautiful, they also look amazing! Choose from 3 different types of jelly masks depending on your skin and desired experience! With this treatment you also get dermaplaning which removes dead skin and fine hair leaving your skin soft and smooth
ZO Clear Skin Kit - Your Ultimate Solution for Radiant Skin! This powerful kit is designed to banish blemishes, unclog pores, and reveal a flawless complexion.

Get ready to conquer the world with confidence and show off your stunning, clear skin. Try our ZO Clear Skin Kit today and say hello to a new, radiant you!
GIFT WITH PURCHASE ALERT!

These must-have products will take your lashes and brows to the next level, giving you the perfect finishing touch for any look. Say hello to full, defined, and voluminous beauty!

Elevate your beauty routine with RevitaLash Advanced Pro, RevitaBrow, Tinted Brow Gel, and Volumizing Mascara - your secret weapons for flawless lashes and brows every time.

*purchase any product from our Revitalash line through the month of April and receive a gift with purchase! While supplies last
Trust in the power of Eminence skincare to unlock your skin's true potential. Don't settle for dull, lackluster skin any longer. Elevate your skincare routine with Eminence moisturizers and experience the difference for yourself. Your skin deserves the best – treat it to Eminence today!
Madison Roman is a Physician Assistant who joined the Brazosport Women’s Health team in 2022. She completed her bachelor’s degree in Community Health at Texas A&M (Whoop!) and went on to achieve her Masters in Physician Assistant Studies at the University of North Texas Health Science Center in Fort Worth.

We are happy to welcome Maddie at the spa where she will be providing the following services:
- Hormone pellet therapy
- Weight Loss + Wellness follow up
- Consultation for treatments
- Complimentary Wellness
- InMode Morpheus skin tightening, vaginal restoration, and body contouring
Are you looking to combat the signs of aging and achieve a more youthful appearance? Say goodbye to dull, tired-looking skin and hello to a radiant, more youthful complexion. Invest in your skin's future with our organic age corrective products and start looking and feeling your best today!
Emily McIntire joined in the role of a Family Nurse Practitioner as a part of the growing practice at Brazosport Women’s Health in 2021. She is excited to be working in the local area where she grew up. 

We are happy to welcome Emily at the spa where she will be providing the following services:
- Hormone pellet therapy
- Weight Loss + Wellness follow up
- Consultation for treatments
- Complimentary Wellness
- InMode Morpheus skin tightening, vaginal restoration, and body contouring
Freshen up for spring with our special Glow-Up offer! 🌸 Get a fresh, luminous complexion and enjoy a bloom of savings when you purchase a treatment and product! #SpringBeauty #FreshFace #SpecialOffer
Repost: inmodeaesthetics

Reveal a more radiant, youthful appearance with #Morpheus8 RF microneeling ❤️

Original content is @dermphicentre 

#Linkinbio to learn more about #Morpheus8

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Repost: revitalashcosmetics

Our lash serum allows you to have beautiful natural lashes or keep your natural lashes strong while you have extensions because the formula is✨ oil-free ✨@mandiekaii
The ZO Dynamic Duo!

Daily Power Defense
Benefits: This product is a powerful antioxidant serum designed to defend against environmental aggressors and signs of aging. It contains a potent blend of antioxidants, peptides, and retinol that work together to protect the skin from free radical damage, stimulate collagen production, and improve overall skin health. Daily Power Defense helps to reduce the appearance of fine lines and wrinkles, firm the skin, and enhance its natural barrier function. It is suitable for all skin types and can be used daily to maintain a youthful, radiant complexion.

Brightalive
Benefits: Brightalive is a non-retinol skin brightener that targets the appearance of brown spots and uneven skin tone. It contains a proprietary blend of skin brightening ingredients, including alpha-arbutin, bioengineered plant stem cells, and papain, which work to inhibit melanin production, exfoliate dead skin cells, and promote a more even complexion. Brightalive helps to reduce the appearance of hyperpigmentation, sun damage, and age spots, revealing brighter, more luminous skin. It is suitable for all skin types, including sensitive skin, and can be used twice daily as part of a comprehensive skincare regimen.